In court, the first thing attorney's say to the clients, is to stop talking to each-other.Two daughters, and one orange, cuts the orange in half. Both sad. The interest is what matters, one wants the peel, one wants the pulp. The reson why is to find out.People want to be heard. Customer service for example, it's safe to just argue because their not someone close to you, just a poor guy.Parents, teachers, bosses, there's a power imbalance, so feelings get pent up, the anger is still there, the feeling of wanting a voice is still there. Control and trust imbalance.
Ask Questions, what can DP do to improve you.
Make yourself captain, and see what happens. HW for tomorrow.
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